Situation
A PE-backed RCM services company was processing claims through fragmented, largely manual workflows — creating labor cost drag and cash flow unpredictability.
Action
Redesigned core workflows with automation-first architecture, replacing manual steps with intelligent routing, exception handling, and real-time dashboards.
Outcome
- 40% reduction in manual processing steps
- Improved cash collection cycle by 3 weeks
- Scalable ops model supporting 2× client volume






